Restaurant service guru and host of the Turning Tables podcast, Krista Lepore, is my entertaining guest on today’s show! The challenges she helps her clients address are no different than those faced by LeaderShifters across many industries. Join us as we explore the crucial importance of the customer experience, keeping pace with quickly shifting trends, addressing negative online reviews, handling delicate supply/demand imbalances (such as having to turn away eager diners at an illustrious 15-seat restaurant at Tiffany’s), being a woman in an uber-male industry, and even some esoteric American food history!
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This is really useful, thanks.